Friday, December 29, 2006

Bad service

I used to dine out a lot before, almost every lunch and dinner. Came across with lots of restaurants that provide bad services. In fact, I am talking to a friend of mine currently sharing her stories. Bad memories. What sad is that most of those bad services are provided by our locals. I think this is because they thought that they are local ("anak melayu Brunei kali ah"), they could acted a bit.

We really need to change our mindset. We need to change it now! C'mon guys, lets change for the better future. Lets not boost our ego and ruined the future.

I guess I wont entirely blame them after all, there were not given proper trainings. No proper briefing before each shifts. I have studied on the way we run businesses in Brunei. Most management care less about their employees. Be it their welfare nor their basic necessities. Why? simply to cut the cost down. But in long run it might ruined their business.

A new era has emerged. The world of personal blogging, where, people write about their bad experiences and accessible to everyone that has Internet. What worse? Brunei is a very small community where word spread faster than the TVs.

I am writing this article simply to ask Brunei restaurant owners and managers to wake up. I have seen articles that pin point their restaurant and even evidence like for example fly in their food that they served. Captured with digital camera. Thats hard evidence.

Its not too late to improve. In fact, its never too late. Stop being lazy and get out of your cozy office/house and come to the restaurant. Converse with your employees, listen to their suggestions, be open minded. I know lots and lots of Bosses dont like to listen to suggestions let alone critiques.

There is no such thing as easy money. One way or another you really have to earn them. No matter what, no matter how. Thats how the world works.

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